Case Study - Locating obscure grades of polymers for medical manufacturer Hymid

Introduction

Hymid is a plastic injection moulding company based in Devon. With more than two and a half decades of experience, it specialises in providing high-quality plastics solutions to leading companies in the medical, instrumentation, consumer and electronics sectors in the UK and abroad.

We have been a supplier to Hymid for more than 10 years, and really worked on developing the relationship throughout the past decade, especially during the Covid pandemic when Hymid required us to source materials on a short lead time, sometimes in low quantities, to ensure continuity of supply to its customers.

Challenge

Locating obscure grades of polymers for medical manufacturer Hymid.

During the Covid-19 pandemic, Hymid experienced exponential demand for one particular polymer grade but had only been able to source it from an incumbent supplier on an extremely long lead time. This was going to not only cause problems for Hymid, but most importantly its onward customer.

Results

We were able to source the required product and offer a call-off facility to ensure that Hymid always had stock in the UK within a two-day notice period. This has ensured Hymid has been able to provide its customer with acceptable leads times and a better level of service in the longer-term.

Customer Feedback

Huw Davies, Head of Supply Chain at Hymid, said: “We pride ourselves on high levels of customer service and are a problem-solver for our customers. This often means that we require small quantities of the most obscure grades of polymers to provide our customers with what they require. Hardie Polymers excels in assisting us with this and is very much the type of supplier we like to work with; communicative, true to their word and a good all round supplier.”

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